General terms and conditions
GENERAL TERMS AND CONDITIONS OF SALE WEBSHOP
The consumer has the right to inform Entego BV that he is cancelling the purchase, without payment of a fine and without giving a reason within 14 days from the day following delivery of the product.
Company details:
Entego BV (trade name: Enrosed)
Deported Street 51/001
3890 Tessenderlo, Belgium
Tel: +32 470 02 42 07
Email: hello@enrosed.com
Website: www.enrosed.com
VAT number: BE0778308303
Article 1: General provisions
The electronic web shop Enrosed, operated by Entego BV, with registered office at Weggevoerdenstraat 51/001, 3890 Tessenderlo, Belgium, VAT 0778308303, offers its customers the opportunity to purchase its products online.
These General Terms and Conditions ("Terms") apply to all items and every purchase placed by the customer.
The customer accepts that these Terms and Conditions shall be the only ones applicable, to the exclusion of his own general or specific (purchase) terms and conditions, even if these stipulate that they shall be the only ones applicable.
Article 2: Price
All prices listed are always inclusive of VAT and all other taxes that the customer is required to pay. If transport, reservation or administrative costs are charged, this will be stated separately.
The price quoted refers exclusively to the items as literally described. The accompanying photo is for decorative purposes and may contain items that are not included in the price.
Article 3: Offer
Each offer is only open to customers residing in the European Union. The articles are exclusively intended for normal private use.
Despite the fact that the catalogue and website are compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors, or is not up-to-date.
If you have specific questions about, for example, sizes, colour, availability, delivery time or delivery method, we request that you contact our customer service in advance (see article 12).
Enrosed is only bound to a means obligation with regard to the correctness, topicality or completeness of the information provided. Enrosed is in no case liable in the event of material errors, typographical errors or printing errors.
The offer is always valid while stocks last and can be changed or withdrawn by Enrosed at any time.
Enrosed is entitled to refuse orders or split deliveries without giving reasons.
Article 4: Online purchases
The customer has the option to purchase items from the range online.
The purchase is made at the moment the customer receives a confirmation email from Enrosed. The items are delivered to the customer's home on the delivery date indicated in the confirmation email.
The customer can choose between the following payment methods:
- by credit card
- by bank card
- by bank transfer
- cash on collection
If you have any questions or problems with the payment, you can contact customer service at hello@enrosed.com or by phone at +32 470 02 42 07.
Article 5: Retention of title
The delivered items remain the exclusive property of Entego BV until full payment has been made by the customer.
The risk of loss or damage is nevertheless transferred to the customer from the moment of delivery. The customer undertakes to inform third parties of the retention of title of Entego BV if necessary, for example to anyone who would seize the articles that have not yet been paid for in full.
Article 6: Sanctions for non-payment
Without prejudice to the exercise of other rights available to Entego BV, in the event of non-payment or late payment, the customer shall, by operation of law and without notice, owe interest of 8% per year on the unpaid amount from the date of default. In addition, the customer shall, by operation of law and without notice, owe a fixed compensation of 10% on the amount in question, with a minimum of 25 euros per invoice.
Without prejudice to the foregoing, Enrosed reserves the right to take back items that have not been (fully) paid for.
Article 7: Complaints
Any visible damage and/or qualitative deficiency of an article or other deficiency in the delivery must be reported immediately, under penalty of forfeiture of all rights.
Article 8: Warranty
a. Legal warranty (only for consumers)
Under the law of 21 September 2004 on the protection of consumers in the sale of consumer goods, the consumer has legal rights.
Each item is subject to the legal warranty from the date of purchase by (or delivery to) the first owner.
Any commercial warranty shall not affect these rights.
b. General
To make a claim under the warranty, the customer must be able to present proof of purchase.
For items purchased online and delivered to the customer's home, the customer must first contact hello@enrosed.com customer service, after which the customer must return the item at his own expense to Weggevoerdenstraat 51/001, 3890 Tessenderlo, Belgium.
Any defect must be reported within 1 month of its discovery. After that, any right to repair or replacement will lapse.
The (commercial and/or legal) warranty never applies to defects that arise as a result of accidents, neglect, falls, abnormal or incorrect use, use of the article contrary to the purpose for which it was designed, failure to comply with the instructions for use or manual, adjustments or modifications to the article, rough handling, poor maintenance, abnormal or incorrect use.
Nor does it apply to articles with a shorter lifespan or wear and tear articles.
Defects that manifest themselves after a period of 6 months following the date of purchase or, if applicable, delivery, shall be deemed not to be hidden defects, unless the Customer provides proof to the contrary.
The warranty is not transferable.
Article 9: Cancellation period
The provisions of this article apply only to customers who purchase articles online in their capacity as consumers:
The consumer has the right to notify the consumer within 14 days that he/she is cancelling the purchase, without payment of a fine and without giving a reason, within 14 days from the day following delivery of the product.
Customers who wish to exercise their right of withdrawal must contact XXXXX customer service within 14 days of delivery and return the goods at their own expense to: name: Emre Ozturk, address: Weggevoerdenstraat 51/001, 3890 Tessenderlo, Belgium within 20 days of delivery of the goods .
Goods with a sales price of 100 Euro or more must be returned to us by courier (DHL, Fedex, etc.).
Only items that are in their original and undamaged packaging, together with all accessories, instructions and invoice or proof of purchase can be returned.
Will not be taken back under any circumstances:
- used, soiled, damaged or incomplete items
- items whose packaging (or part thereof) has been opened
- items that are custom made to the customer's specifications
- items that cannot be returned due to their nature
- items that have been ordered especially for the customer.
Article 10: Privacy and cookies policy
For items that are custom-made for the customer, Entego BV undertakes to use your data exclusively for the execution of the concluded agreement that you conclude through your order and to send you information from Entego BV without obligation. If you also wish to receive information via e-mail, please also provide your e-mail address.
We treat your data as confidential information and will never pass it on, rent it out or sell it to third parties. You can request, improve, change or delete your data that we store in the customer list of Entego BV at any time and you can refuse that Entego BV uses your data to send you information. It is sufficient to request this in writing at the address stated below: Weggevoerdenstraat 51/001, 3890 Tessenderlo, Belgium.
The customer is responsible for keeping his login details confidential and for using his password. Your password is stored in encrypted form, so Entego has no access to your password.
Entego strictly respects the Belgian law of 8 December 1992 regarding the protection of privacy in the processing of personal data. You have access via your user profile to all the available data about you on Entego for consultation, modification or deletion.
The Entego website uses cookies. Cookies are a standard internet technology that makes it possible to store and retrieve certain information on the user's system. Cookies cannot be used to identify people, a cookie can only identify a machine. Every internet user can set his computer in such a way that cookies are not accepted. If your computer does not accept cookies, it is possible that you will experience problems during the ordering process. If this is the case, we request that you contact us so that we can still enter your order.
Entego keeps online (anonymous) visitor statistics to see which pages of the website are visited and to what extent. If you have any questions about this privacy statement, you can contact us at hello@enrosed.
Article 11: Affectation of validity - non-waiver
If any provision of these Terms and Conditions is held to be invalid, illegal or void, this will in no way affect the validity, legality and enforceability of the other provisions.
The failure at any time by Entego to enforce any of the rights stated in these Terms and Conditions, or to exercise any right hereunder, shall never be deemed to be a waiver of such provision and shall never affect the validity of these rights.
Article 12: XXXXX Customer Service
The Entego customer service can be reached on the telephone number +32 470 02 42 07, by email at hello@enrosed.com or by post at the following address Weggevoerdenstraat 51/001
3890 Tessenderlo, Belgium.
Article 13: Changes to conditions
These Conditions are supplemented by other conditions to which explicit reference is made, and the general sales conditions of Entego. In the event of any conflict, these Conditions shall prevail.
Entego may change these Terms at any time without further notice. Any purchase after the change implies acceptance by the customer of these new Terms.
Article 14: Evidence
The customer accepts that electronic communications and backups can serve as evidence.
Article 15: Personal data
All personal data provided to us by the customer will be considered confidential and will be stored and processed exclusively in the context of the relationship between the customer and us. They will not be sold or made available to third parties without the prior consent of the customer.
However, the data may be passed on to a partner who intervenes in the context of our legal obligations or who is involved in the processing of the transaction with the customer (for example: our accountant, a supplier, a subcontractor, etc.).
We undertake to take the best possible security measures to prevent unauthorized third parties from having access to the personal data you have communicated to us.
The customer always has the possibility to take note of this personal data that we have in our possession and to ask to adjust or delete it, insofar as this is possible with a view to compliance with our legal obligations regarding the storage of data concerning commercial transactions. For all information on this subject, you can send your questions to our registered office.
Article 16: Applicable law - Competent court
Belgian law applies, with the exception of the provisions of private international law regarding applicable law and of the Rome I regulation regarding international sales contracts for movable property. In the event of any disputes, the courts of Limburg shall have exclusive jurisdiction.
Article 17: Online dispute resolution
For online dispute resolution: https://economie.fgov.be/sites/default/files/Files/Ventes/odr-informatie-ondernemingen-vrije-beroepen.pdf
Appendix 1: Model withdrawal form
[this must be communicated if the right of withdrawal applies]
Dear Customer, you only need to complete and return this form if you wish to cancel the agreement.
To [here the company should enter its name, address and, if applicable, its fax and e-mail addresses]:
I/We (*) hereby inform you that I/we (*) revoke my/our (*) agreement regarding the sale of the following goods (*)/provision of the following service (*):
Ordered on (*)/Received on (*):
Name(s) of consumer(s):
Consumer(s) address:
Signature of consumer(s) [only when this form is submitted on paper]:
Date :
(*) Cross out what does not apply.